Frequently Asked Questions
Try using our FAQ before contacting us. Chances are your question will be answered right here:
What is the Bubble RUN™?
Participants run, walk, dance and play across 3 miles rad real estate. Foam Bogs of colored suds are encountered along the course, bringing back memories of car washes and bathtub bubble beards. Other than the fact that they’re serious about having fun, runners in the BUBBLE RUN™ range from first timers (plenty) to seasoned competitors. But there’s no race clock, no timing chips, no ESPN coverage. Take your time and don’t worry about setting a PR. But if you must, time your run with your own device. It’s cool.
What is included with my registration fee?
- Admission to Bubble RUN
- Race t-shirt
- Bubble Runner headband
- Bubble RUN tattoo
- Race bib number with safety pins
This does not include any purchased merchandise. This can be picked up at the race. Just jump ahead to the preorder line at our Bubble RUN store and pick up your gear!
How can I view my registration information, team, start time, or purchase additional goodies?
You can view your registration information directly from your user account by following these steps:
1.) Login to myevents.active.com
2.) Locate your registration
To confirm the information on your registration: Select the View-My-Registration link under the Bubble RUN™ Registration
To change your heat time: From the Main Registration page, select Change-event-category. On the following pages, select your new heat time and verify your registration information. You will then agree to the waiver, electronically sign, and then complete the transfer.
To purchase additional merchandise or shipping: From the Main Registration page, click on Purchase-additional-merchandise. Select the Bubble RUN™ merchandise you would like to purchase and hit CONTINUE. You will see the amount due on the next page. Enter your credit card information and COMPLETE.
To manage your team: From the Main Registration page, select Manage-my-team. Here, you can view the members of your team, email team, or invite more people.
I purchased shipping, when should my packet arrive?
You can expect your packet(s) to arrive at your doorstep 1-3 weeks prior to your race date! Inside of those packets you will have everything needed to head straight to the start line on Race Day!
If you purchased additional merchandise, it can be picked up quickly and easily at the merchandise tent! All you need to do is tell our awesome merchandising bubblers your name, and they will get your pre-ordered items to you right away! 🙂
Can a friend pickup my packet?
Sure thing! Just give the designated picker-upper a copy of your registration receipt (the one with the scancode). Easy Peasy. If you no longer have your receipt, please sign on to your Active.com account to retrieve it.
Where can I pick up my merchandise?
All purchases outside of your race packet can be picked up quickly and easily at the Merchandise Igloo Store on race day. Please provide our awesome merchandising bubblers with your name, confirmation email, and they will get your pre-ordered items to you right away! 🙂
Can I transfer my entry to another person?
Of course you can! We can transfer you to another person as long as you email us at least 2 days prior to the event. We cannot, however, if the race is already past. Please note that registrations must be used within the same calendar year as they were originally purchased for!
If my child is under 4, do they still need to be registered?
Great question! Little bubblers 4 and under are free, but we ask that they are still registered that way we have a proper head count for our event. Upon registering your kiddos, please select the option “Little FREE runner.” During that registration process, you will also be e-signing their race waiver. Please keep in mind that since your child is not a paid registrant, they will not receive a race packet. However, we do have some rad kids packs available, which are an exact carbon copy of a paid registrant’s packet just in teeny, tiny form!
What about jogging strollers and wagons?
Bring ‘em on! Just no bicycles, scooters, or anything like that. The foam is completely safe for the little guys too! Please note that the colored foam may stain the material on the stroller. Also, DO NOT stop or let go of the handle of the wagon or stroller while in the bogs. This can create a dangerous situation to your little peeps and anyone else that may not see your little peeps in bubbles. 🙂
What else should I bring?
In addition to a fun attitude, big smile and high fives, we suggest bringing sunglasses (or you can purchase some at the Bubble Run™ Store) a towel, and perhaps a change of shoes. Typically you won’t get too wet, but the longer you play in the bubbles, the more wet you’ll get. If you’re bringing kids with you, consider bringing some little swim goggles for them since the bubbles will probably be taller than they are. Also consider purchasing one of our super neat Bubble RUN™ drawstring backpacks to tote your items in style! As we will not have storage facilities on site, please plan to bring only what you can carry with you onto the course.
Can I run with my dog?
We love dogs, but the Bubble RUN™ is canine free.
What is your refund policy?
All entry fees are non-refundable. Therefore, please triple-check your calendar prior to signing up!
If you absolutely cannot attend anymore, you can transfer your entry to a friend anytime prior to 48 hours before a race (see our FAQ on how to do so). Or, contact us to defer your entry, to be applied toward an upcoming race in the same calendar year. If neither option works for you, at least come to Packet Pickup to snatch your swag and say hello. We’d love to meet you!
Adverse weather: As stated in the waiver there are no refunds due to adverse weather. In the event that weather or other unforeseeable conditions are deemed by the event organizers and/or City Officials to be potentially hazardous to participants, bubbleteers and staff, the organizers reserve the right to postpone the start time or cancel the event outright. Cancellation of the event may take place either prior to the start of the event or at any time while the event is taking place.
There will be no refunds or deferrals for weather cancellation.
Dates and Locations are subject to change.
Where does all the foam go after the event?
At each Bubble Run we hire a third party water reclamation company that not only pressure washes the surfaces, but also has an extraction process. All the water/foam is then vacuumed up and transported to their treatment areas and reclaimed.