Frequently Asked Questions
Try using our FAQ before contacting us. Chances are your question will be answered right here:
What is the Bubble RUN™?
Let’s start by saying that Bubble Run™ is not a race, and is not a competitive category of running; Bubble Run™ is a new category of 5K fun runs that we created to reintroduce you to your inner child.
Participants run, walk, dance and play across 3 miles rad real estate. Foam Bogs of colored suds are encountered at each kilometer along the course, bringing back memories of car washes and bathtub bubble beards.
Other than the fact that they’re serious about having fun, runners in the BUBBLE RUN™ range from first timers (plenty) to seasoned competitors. But there’s no race clock, no timing chips, no ESPN coverage. Take your time and don’t worry about setting a PR. But if you must, time your run with your own device. It’s cool.
What is included with my registration fee?
- Admission to Bubble RUN
- Race t-shirt
- Bubble Runner headband
- Bubble RUN tattoo
- Race bib number with safety pins
This does not include any purchased merchandise. This can be picked up at the race. Just jump ahead to the preorder line at our Bubble RUN store and pick up your gear!
How can I view my registration information, team, start time, or purchase additional goodies?
You can view your registration information directly from your user account by following these steps:
1.) Login to myevents.active.com
2.) Locate your registration
To confirm the information on your registration: Select the View-My-Registration link under the Bubble RUN™ Registration
To change your heat time: From the Main Registration page, select Change-event-category. On the following pages, select your new heat time and verify your registration information. You will then agree to the waiver, electronically sign, and then complete the transfer.
To purchase additional merchandise or shipping: From the Main Registration page, click on Purchase-additional-merchandise. Select the Bubble RUN™ merchandise you would like to purchase and hit CONTINUE. You will see the amount due on the next page. Enter your credit card information and COMPLETE.
To manage your team: From the Main Registration page, select Manage-my-team. Here, you can view the members of your team, email team, or invite more people.
Can a friend pickup my packet?
Sure thing! Just give the designated picker-upper a copy of your registration receipt (the one with the scancode). Easy Peasy. If you no longer have your receipt, please sign on to your Active.com account to retrieve it.
Where can I pick up my merchandise?
All purchases outside of your race packet can be picked up quickly and easily at the Merchandise Igloo Store on race day. Please provide our awesome merchandising bubblers with your name, confirmation email, and they will get your pre-ordered items to you right away! 🙂
Can I transfer my entry to another person?
Of course you can! We’re bummed you won’t be able to come out and party with us, but we’re thrilled you have found a replacement! In order to complete your person to person transfer, the purchaser must fill out this transfer form and give it to the new racer. The new racer will then sign the waiver that is attached in the transfer form, present both items at either our packet pick up event or race morning, and we will get them all set up to get out on our start chute!
Do I register my child, under 4, if they are free entry?
Great question! Kids 4 and under are free, but they still need to be registered so we have a head count. You will simply register them as you would yourself, but the system will not charge you for the little guys. You will also be e-signing their race waiver for them during that registration process. Please note kids 4 and under will not receive a bib or other Bubble Run™ fun stuff unless a kids pack was purchased separately.
What about jogging strollers and wagons?
Bring ‘em on! Just no bicycles, scooters, or anything like that. The foam is completely safe for the little guys too! Please note that the colored foam may stain the material on the stroller. Also, DO NOT stop or let go of the handle of the wagon or stroller while in the bogs. This can create a dangerous situation to your little peeps and anyone else that may not see your little peeps in bubbles. 🙂
What else should I bring?
In addition to a fun attitude, big smile and high fives, we suggest bringing sunglasses (or you can purchase some at the Bubble Run™ Store) a towel, and perhaps a change of shoes. Typically you won’t get too wet, but the longer you play in the bubbles, the more wet you’ll get. If you’re bringing kids with you, consider bringing some little swim goggles for them since the bubbles will probably be taller than they are. Also consider purchasing one of our super neat Bubble RUN™ drawstring backpacks to tote your items in style! As we will not have storage facilities on site, please plan to bring only what you can carry with you onto the course.
Can I run with my dog?
We love dogs, but the Bubble RUN™ is canine free.
What is your refund policy?
All entry fees are non-refundable. Therefore, please triple-check your calendar prior to signing up!
If you absolutely cannot attend anymore, you can transfer your entry to a friend anytime prior to 30 days before a race (see our FAQ on how to do so). Or, contact us to defer your entry, to be applied toward an upcoming race in the same calendar year. If neither option works for you, at least come to Packet Pickup to snatch your swag and say hello. We’d love to meet you!
Adverse weather: As stated in the waiver there are no refunds due to adverse weather. In the event that weather or other unforeseeable conditions are deemed by the event organizers and/or City Officials to be potentially hazardous to participants, bubbleteers and staff, the organizers reserve the right to postpone the start time or cancel the event outright. Cancellation of the event may take place either prior to the start of the event or at any time while the event is taking place.
There will be no refunds or deferrals for weather cancellation.
What if I missed my scheduled Bubble RUN event?
We’re so bummed you missed the party! We’ll happily transfer your unused registrations to another one of our awesome Bubble RUN™ events. If you are unable to join us for any of the events, shoot us an email anyway so you can at least get your Bubble RUN™ swag mailed to you!
Where does all the foam go after the event?
At each Bubble Run we hire a third party water reclamation company that not only pressure washes the surfaces, but also has an extraction process. All the water/foam is then vacuumed up and transported to their treatment areas and reclaimed.